Intelligent phone conversations

AI voice agents that answer, qualify and book calls around the clock

We build AI calling systems that handle inbound and outbound conversations with natural voices, book appointments, update your CRM and hand complex calls to your team.

Every call answered, every caller helped

Missed calls are missed business. When the phone rings after hours, at lunchtime or while your team is with a customer, an AI voice agent can answer, understand what the caller needs and get it done: answer a question, qualify the enquiry, book an appointment or take a detailed message.

We build voice agents on connected telephony and speech AI platforms, linked to your calendar, CRM and knowledge base. The agent introduces itself as an AI assistant, speaks naturally, copes with interruptions and transfers the call to a person whenever the caller asks or the conversation needs human judgement. After each call it writes a summary, updates the CRM and triggers the next step, such as a confirmation text or a task for your team.

For outbound calls – following up enquiries, confirming appointments, reminding customers – we design every flow around consent and the calling rules in your market. In the United States, for example, calls using AI-generated voices generally need the recipient’s prior consent, and similar rules apply elsewhere, so consent checks, calling hours and opt-outs are built in from the start.

Who it is for

Clinics, home services, real estate, professional firms and any business where phone calls bring in revenue and missed or slow calls cost customers.

See it in action

A quick, scripted walk-through.

Inbound call, after hours

Scripted demo

Example: a fictional heating company’s phone line at 9 pm. Text-only simulation - real agents speak with natural voices.

Ready 00:00

AI agent Thanks for calling the heating team. I am the AI assistant - I can book an engineer or take a message. How can I help?

Caller Hi, my boiler stopped working this morning.

AI agent Sorry to hear that. First, can you smell gas, or is the heating just not coming on?

Caller No smell, it just will not start.

AI agent Thanks. I can book an engineer tomorrow between 8 and 10, or between 12 and 2. Which works for you?

Caller Eight to ten, please.

AI agent Booked for tomorrow, 8 to 10. I am texting you a confirmation now. Anything else?

Caller No, that is great. Thank you.

  1. Says it is an AI assistant
  2. Safety check - a gas smell would transfer the call to the emergency line
  3. Checks engineer availability in the calendar
  4. Books the job and sends a text confirmation
  5. Writes the call summary to the CRM

A front-end simulation with a fictional business: no AI is called and nothing you do here is sent anywhere.

Problems we solve

Sound familiar?

Calls going to voicemail

Callers hang up after hours or when lines are busy, and many never call back.

Reception stretched thin

Your team spends the day on routine questions and booking calls instead of the customers in front of them.

Slow follow-up

New enquiries wait days for a call back, by which time they have chosen someone else.

No record of conversations

Details from calls live in people's heads or on sticky notes, not in the CRM.

Outcomes

What changes for you.

  • Routine calls handled more consistently, day and night
  • Appointments booked straight into your calendar
  • Faster follow-up on every new enquiry
  • A summary of every call in your CRM
  • Smooth transfer to a person whenever it is needed

What you get

Included

  • Inbound customer support
  • Outbound lead qualification
  • Appointment booking and reminders
  • Customer follow-ups
  • Call summaries and CRM updates
  • Multilingual voice experiences

How we work

Our approach

  • The agent always says it is an AI assistant
  • Transfer to a person on request, any time
  • Consent and opt-out built into outbound calls
  • Tested on real call scenarios before launch
  • Weekly review of call summaries and, where permitted, recordings

Process

How it runs, step by step.

  1. Discover

    Call types, questions, booking rules and when to transfer.

    Week 1
  2. Design

    Conversation flows, voice, knowledge base and integrations.

    Week 2
  3. Build

    Telephony, calendar and CRM connections; test calls for every scenario.

    Weeks 3-4
  4. Pilot

    Live after hours or on a share of calls first, monitored daily.

    Week 5
  5. Optimise

    Weekly tuning from summaries, transfers and caller feedback.

    Ongoing

Deliverables

What you receive.

  • Call flow design and scripts
  • Configured AI voice agent and phone number
  • Calendar, CRM and messaging integrations
  • Knowledge base for caller questions
  • Call summaries and reporting dashboard
  • Monitoring, tuning and support

Tools we work with

  • Twilio
  • Vapi
  • Retell AI
  • ElevenLabs
  • OpenAI
  • Google Calendar

FAQ

AI Voice & Calling Agents: common questions

Will callers know they are talking to an AI?

Yes. Our voice agents introduce themselves as AI assistants. It is the honest approach, and in a growing number of places - including the EU under the AI Act - people must be told when they are interacting with an AI system.

Can the AI transfer a call to a person?

Yes. Callers can ask for a person at any time, and the agent transfers automatically when a request is urgent, sensitive or outside what it is allowed to handle, passing on a summary so the caller does not have to repeat themselves.

Can it make outbound calls?

Yes, for follow-ups, reminders and qualification calls to people who have agreed to be contacted. Outbound calling with AI voices is regulated - in the US it generally requires prior consent - so we build consent checks, calling hours and opt-outs into every campaign.

Which languages can it speak?

Most major languages, and an agent can switch language during a call. We test the languages you need with real scenarios before launch, because quality varies by language and accent.

What does it connect to?

Your phone number or phone system, calendar, CRM, help desk and messaging tools, through supported integrations and APIs. Our integrations page lists the platforms we work with most often.

Related services

Works best together with

AI Chat Agents

Website and WhatsApp assistants that answer, qualify and hand off to people.

Explore AI Chat Agents

AI Automation

n8n workflows, CRM and API integrations, routing, documents and reporting.

Explore AI Automation

Let’s talk about AI Voice & Calling Agents.

Book a free 30-minute strategy call. You leave with three clear priorities for growth, whether you work with us or not.